Where We Ship

We ship to addresses within Australia only. We do not currently offer international shipping.

Shipping Costs

Shipping costs are calculated based on your order value and delivery location, and are displayed at checkout before you complete your purchase. We offer free standard shipping on orders above a minimum threshold. Current shipping rates and any applicable surcharges for remote areas are shown at checkout.

Estimated Delivery Times

The following delivery timeframes are indicative only and may vary. For the most up-to-date delivery estimates, please refer to the information displayed on our product pages and at checkout.

Order Processing

Orders are typically processed within 1–3 business days. You will receive a confirmation email when your order is placed and a shipping notification with tracking details once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

Depending on product availability and warehouse location, your order may be shipped in more than one parcel. If this occurs, you will receive separate tracking information for each shipment.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and a link to track your delivery. If your tracking information has not updated for an extended period, please contact us at info@wilsontradingimport.com and we will investigate with the carrier on your behalf.

Delivery and Receipt

When delivery is considered complete

Delivery is considered complete when the parcel has been delivered to the address provided at checkout and confirmed by the carrier.

Safe drop and authority to leave

By placing an order, you authorise the carrier to leave the parcel at your delivery address if it is deemed safe to do so, unless you specify otherwise at checkout or contact us before dispatch with alternative delivery instructions.

We are not responsible for parcels that are lost or stolen after the carrier has confirmed successful delivery to your address.

Failed delivery

If a delivery attempt fails due to an incorrect address, absence at the delivery address, or failure to collect the parcel from a designated pickup point, additional shipping fees may apply for re-delivery. We will contact you to arrange re-delivery where possible.

Delivery Issues

Damaged in transit

If your order arrives damaged, please contact us as soon as possible. We recommend reporting damage within 7 days of delivery to help us resolve the issue faster. Please include photos of the damage and your order number. We will arrange a replacement or refund in accordance with our Returns & Refund Policy.

Missing or lost parcels

If your order has not arrived within the estimated delivery window, please contact us. We will liaise with the carrier on your behalf to investigate. If a parcel is confirmed lost in transit, we will offer a replacement or refund in accordance with our Returns & Refund Policy.

Incorrect address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect address details provided by you. If you need to update your address after placing an order, contact us as soon as possible — we can only make changes before the order has been dispatched.

Our Commitment

While delivery services are provided by third-party carriers, we will work with our carriers to resolve any delivery issues on your behalf. All delivery issues, including damage, loss and delays, are handled in accordance with our Returns & Refund Policy.

Nothing in this policy excludes your rights under the Australian Consumer Law.