About Us

This website (carlahome.com) is operated by Wilson Trading Import Pty Ltd (ABN 51 649 718 043), trading as CARLA HOME. References to "we", "us" or "our" mean Wilson Trading Import Pty Ltd. References to "you" or "your" mean the person using this website or placing an order.

Our registered location: Manly, NSW, Australia.

Acceptance of Terms

By accessing this website and/or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy and our Returns & Refund Policy. If you do not agree, please do not use this website.

We may update these terms from time to time. The updated version will be effective from the date posted on this page. Your continued use of the website after any changes constitutes acceptance of the new terms.

Products and Descriptions

We take reasonable care to ensure that product descriptions, images and specifications on our website are accurate. However, minor variations in colour may occur due to screen display settings, and slight differences in dimensions may exist between listed specifications and the actual product.

Product images may include AI-generated lifestyle settings for illustrative purposes. Props and styling elements shown alongside the product are not included with your purchase unless explicitly stated.

Products are intended for general household use unless otherwise specified. Individual results or experiences may vary depending on usage, environment and assembly.

Ordering and Acceptance

An order placed through our website constitutes an offer to purchase. We reserve the right to accept or decline any order. A binding agreement is formed only when we send you an order confirmation email.

We may request additional verification before accepting or processing an order.

We reserve the right to cancel any order due to:

• Product unavailability or stock error.
• Pricing or description errors on the website.
• Suspected fraudulent activity.
• Inability to verify payment information.
• Any other reason where reasonably necessary to protect our business interests, including operational constraints.

If we cancel your order, we will notify you and issue a full refund to your original payment method.

Our products are intended for personal use unless otherwise agreed. We reserve the right to limit or refuse orders that appear to be placed for commercial resale or bulk purchasing where this may impact our ability to serve other customers.

Pricing and Payment

All prices on our website are displayed in Australian Dollars (AUD) and include GST (Goods and Services Tax) at the applicable rate of 10%.

We accept the following payment methods: Shopify Payments (Visa, Mastercard, American Express), Afterpay, Apple Pay, Google Pay and PayPal.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error after your order is placed, we will contact you before processing the order. You may choose to proceed at the correct price or cancel for a full refund.

Payment Disputes and Chargebacks

If you experience any issue with your order, we encourage you to contact us directly before initiating a chargeback or payment dispute, as we are committed to resolving issues promptly and fairly.

We reserve the right to dispute any chargeback where we believe the claim is not valid.

Shipping and Delivery

We ship to addresses within Australia. Estimated delivery times are:

Delivery timeframes are estimates only. While we make reasonable efforts to meet estimated delivery times, delays may occur due to carrier operations, peak periods or circumstances beyond our reasonable control.

Risk of loss or damage passes to you upon delivery to the address provided at checkout, except where the product is damaged or faulty upon delivery, in which case your rights under the Australian Consumer Law apply. If a product is damaged during transit, please refer to our Returns & Refund Policy.

Consumer Guarantees

For full details on your rights and our return process, please see our Returns & Refund Policy.

Product Use and Safety

Products must be used in accordance with any instructions, guidelines or care information provided. To the maximum extent permitted by law, we are not liable for any damage, injury or loss resulting from misuse, improper assembly, modification, failure to follow instructions, or use of a product for a purpose other than its intended purpose.

Claims and Evidence

We may request reasonable information or evidence to investigate and resolve any claim relating to an order, product or delivery. We will do so in a timely manner and in accordance with your rights under the Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law, and subject to your non-excludable rights under the Australian Consumer Law:

• We exclude all warranties, representations and guarantees not expressly set out in these terms or required by law.
• Our total liability to you for any claim arising from or in connection with these terms or your use of the website is limited to the amount you paid for the relevant product(s).
• We are not liable for any indirect, incidental, special or consequential loss or damage, including loss of profit, loss of data or loss of opportunity, howsoever arising.
• We are not liable for any loss or damage arising from your misuse of a product contrary to its instructions or intended purpose.
• We are not liable for any delay, failure or error caused by third-party service providers, including payment processors, shipping carriers and logistics providers.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This includes the Australian Consumer Law.

Website Availability

Except as required under the Australian Consumer Law, we make no guarantees regarding the uninterrupted availability of this website or that it will be free from errors, bugs or interruptions. We may suspend or restrict access to the website for maintenance, updates or other operational reasons without notice.

Intellectual Property

All content on this website — including text, graphics, logos, images, product photographs, AI-generated images, page layouts and software — is the property of Wilson Trading Import Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from this website without our prior written consent.

User Conduct

You agree not to:

• Use this website for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorised access to any part of the website, its servers or any connected systems.
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the website without our written permission.
• Submit false, misleading or fraudulent orders or information.

Suspension or Termination of Access

We reserve the right to suspend or terminate your access to our website or services at any time, without prior notice, if we reasonably believe there has been a breach of these terms, fraudulent activity, or conduct that may harm our business, other customers or third parties.

Product Reviews

We may allow customers to submit product reviews. By submitting a review, you grant us a non-exclusive, royalty-free, perpetual licence to use, display and publish your review (including any photos) on our website and marketing materials.

You warrant that any content you submit does not infringe any third-party intellectual property rights, does not contain false or misleading claims, and is accurate to the best of your knowledge.

We reserve the right to moderate, edit or remove reviews that contain offensive content, personal information, false claims, or content that is not relevant to the product.

Privacy

Your personal information is collected, used and handled in accordance with our Privacy Policy, which is available on our website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services (including payment processors such as Shopify Payments, Afterpay and PayPal). We are not responsible for the content, privacy practices or terms of any third-party service. Your use of those services is subject to their own terms and conditions.

Force Majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemic, government action, supplier failure, shipping carrier disruption, or cyberattack.

Severability

If any provision of these terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of New South Wales.