Shipping & Handling
Shipping Marks Guide
All parcels shipped to Australia carry internationally standardised handling symbols defined by ISO 780:2015. These marks ensure your order is transported, stored, and delivered correctly — from our warehouse to your door.
Order / PO Number
Purchase Order or invoice number linking the carton to your order record.
Port of Entry
Australian port of entry declared on the shipping manifest.
Carton Numbering
Individual carton number within the total shipment.
Gross & Net Weight
G.W. — total weight including packaging (kg)
N.W. — product weight only (kg)
Carton Dimensions
External dimensions of the carton (L × W × H in cm) used for volumetric freight calculation and storage planning.
Country of Origin
Mandatory declaration for Australian customs clearance.
Centre of Gravity
Indicates where the weight is concentrated. Lift near this point to prevent tipping or accidents during loading.
Sling Here
Place lifting slings or crane cables only at the points marked on the package.
Fragile — Handle with Care
Contents are delicate. Avoid drops, impacts, vibration, and rough handling at all times.
Use No Hand Hooks
Do not use stevedore hooks — they will puncture or tear the packaging and damage contents.
Do Not Use Hand Truck Here
Do not place a hand truck or pallet jack under this face of the package.
Do Not Clamp as Indicated
The sides shown cannot bear mechanical clamp pressure. Clamping will crush the package.
Clamp as Indicated
Mechanical clamps may only be applied at the reinforced points shown on the package.
Do Not Roll
Do not roll, tip, or tumble this package. Keep upright during all handling and transport.
This Way Up
Mandatory orientation. Do not invert or tilt at any stage of transport or storage. Particularly critical for tall or top-heavy items — incorrect positioning significantly increases the risk of toppling furniture during transit.
Keep Away from Heat
Protect from direct sunlight and all heat sources. Store in a cool, dry environment.
Keep Dry
Protect from rain, condensation, and humidity at all times during transport and storage.
Temperature Limits
Store and transport within the temperature range specified on the label.
Do Not Stack — Fragile
Contents are fragile and the packaging cannot support additional weight. Do not stack.
Stacking Limit by Mass
Maximum total mass in kilograms that may be stacked on top of this package.
Keep Away from Radiation
Contents are sensitive to radiation. Keep away from all radiation sources during storage and transport.
Stacking Limit by Number
Maximum number of identical packages that may be stacked on top of this one.
Do Not Stack
No weight or other packages may be placed on top. This face must remain clear at all times.
🌿 Biosecurity & Timber Treatment — ISPM 15
Mandatory for all shipments including wooden pallets, dunnage, or solid wood crates. The Department of Agriculture, Fisheries and Forestry (DAFF) enforces strict compliance. Non-compliant wood may be re-exported or destroyed at the importer's cost.
- The IPPC mark must be branded or stamped on two opposite faces of the wood.
- HT = Heat Treatment | MB = Methyl Bromide fumigation
- Format: Country code · Producer code · Treatment type
⚠️ Safe Work Australia — Weight Labels (WHS)
Required to protect warehouse and logistics workers. Must appear clearly on the heaviest face of the carton.
🪑 Toppling Furniture Warning Label
Required under the Competition and Consumer (Furniture — Toppling) Safety Standard 2019 for all freestanding storage furniture that can be wall-anchored (bookcases, wardrobes, drawer units, shelving units). The label must be permanently affixed and legible at point of sale and on the outer carton.
- Must include the prohibition pictogram (child being crushed) and the anchoring pictogram (wall bracket).
- Must state: "Children have died from furniture tipover" and both mandatory instructions.
- Enforced by the ACCC. Non-compliant products may be subject to recall and civil penalties.
- An anchor device (wall bracket and fixings) must be supplied with the product.
🔋 Dangerous Goods & Lithium Batteries
Products containing lithium batteries or classified dangerous goods require additional outer packaging markings:
- UN 3480 — Lithium ion batteries (standalone)
- UN 3481 — Lithium ion batteries contained in or packed with equipment
- Red-striped diamond pictogram with battery illustration and emergency contact number.
- Limited Quantity (LQ) — White diamond with black top and bottom corners for shipments within LQ thresholds.
| Mark | Standard | Required for | AU Enforcing Body |
|---|---|---|---|
| Consignee + PO No. + Destination | INCOTERMS / Customs | All commercial shipments | Australian Border Force |
| Country of Origin | WTO / ABF | All goods | Australian Border Force |
| ISO 780 Handling Pictograms | ISO 780:2015 | As applicable to contents | Carrier / Freight Forwarder |
| ISPM 15 / IPPC Mark | IPPC / ISPM 15 | All wood packaging material | DAFF (Biosecurity) |
| Heavy Package (15–20 kg) | Safe Work Australia | Cartons 15–20 kg | State WHS Regulators |
| Team Lift / Mechanical Aid (>20 kg) | Safe Work Australia | Cartons over 20 kg | State WHS Regulators |
| Toppling Furniture Warning Label | CC (Furniture—Toppling) Safety Standard 2019 | Freestanding storage furniture | ACCC |
| UN 3480 / UN 3481 (Lithium) | IATA / IMDG / ADG | Products with lithium batteries | CASA / AMSA / NHVR |
Information provided for general guidance only. Always confirm current requirements with your freight forwarder and Australian customs broker prior to shipment.
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