Our promises
Transparency & Trust
Our Promise to You
Simple, honest policies — because buying for your home should feel good from the first click to the last delivery.
Same-day dispatch
Order before the cutoff and your parcel leaves today
We process and hand orders to our carrier partners the same afternoon. Once collected, your tracking number arrives by email so you can follow your parcel from our warehouse to your door.
Business days only. Orders placed after 4:00 pm, on weekends, or on Australian public holidays are dispatched the next business day.
Free shipping Australia-wide
No minimum order — free for all standard deliveries to metro and regional areas
Shipping to remote and very remote areas of Australia involves significant freight surcharges that we are unable to absorb. If your postcode falls within one of the zones below, a shipping fee will apply at checkout.
| State | Region | Postcodes |
|---|---|---|
| NT | Entire territory (Darwin, Alice Springs, Top End) | 0800 – 0999 |
| WA | Pilbara, Kimberley, Mid West, Gascoyne, Wheatbelt, Esperance (excludes Perth metro) | 6215 – 6797, 6850 – 6999 |
| QLD | Central, North & Far North QLD — Townsville, Cairns, Mackay, Mt Isa, Wide Bay | 4450 – 4499, 4680, 4700 – 4899, 9000 – 9729 |
| SA | Eyre Peninsula, Far North, Barossa, Murray Lands (excludes Adelaide metro) | 5200 – 5799 |
| NSW | Riverina, Outback NSW, Far West (excludes Sydney, Newcastle, Wollongong) | 2311 – 2312, 2328 – 2411, 2420 – 2490, 2536 – 2551, 2575 – 2594, 2618 – 2739, 2787 – 2898 |
| TAS | Entire state (Hobart, Launceston, Devonport) | 7000 – 7999 |
| Islands | Lord Howe Island, Norfolk Island, Christmas Island, Cocos (Keeling) Islands, Heard & McDonald Islands, Australian Antarctic Territory | 2898, 2899, 6798, 6799, 7151 |
Not sure if your address is affected? Add your items to cart — the correct shipping rate (free or calculated) will display at checkout before you pay.
30-day returns
ACL-compliant. No fine print.
Your rights under the Australian Consumer Law (ACL) always apply regardless of our policy. If an item is faulty, damaged, or not as described, you are entitled to a remedy — repair, replacement, or refund — at no cost to you.
Email info@wilsontradingimport.com with your order number and reason for return. We will respond within 2 business days.
We will confirm eligibility and provide packing instructions and the return address.
Pack the item securely in its original packaging. Change of mind returns: return shipping is at your expense. Faulty or incorrect items: we cover the return postage.
Once we receive and inspect the item, your refund is issued to the original payment method within 3–5 business days.
Items that are used, damaged by the customer, missing original packaging, or returned after 30 days may not be eligible. See our full Returns & Refund Policy for complete terms.
Secure checkout
SSL encrypted. Your payment data never touches our servers.
All transactions are processed through Shopify Payments — a PCI DSS Level 1 certified payment gateway. Your card details are encrypted end-to-end and are never stored on our systems.
Buy Now, Pay Later options are being added progressively. Afterpay will be available soon.
Delivery times
From our warehouse to your door — tracked every step
Local / Same-state
1–4 days
Standard delivery within the same state or nearby metro areas
Metro interstate
3–5 days
Capital cities and major urban centres across Australia
Remote areas
5–10 days
Regional and remote postcodes — see shipping surcharge note above
All orders include tracking. Your tracking number is emailed once your parcel is collected. Times are estimates in business days and may vary during peak periods (Christmas, mid-year sales).
Australian owned & operated
Real people, real accountability
When you contact us you reach a real person, not a support ticket queue. We aim to respond to all enquiries within 48 business hours.
Still have a question?
Our team is happy to help with anything before or after your purchase.
Get in touch