Milestone updates onlyHow to track a PFL parcel
Enter your tracking number at pflogistics.com.au/tracking. You can track up to 10 shipments at once, separated by commas or spaces.
PFL only shows milestone events, so tracking won't update at every step. A gap between updates usually means the parcel is being sorted or is in transit. Public holidays, strikes and bad weather can also cause delays.
When another carrier finishes the delivery
PFL sometimes hands a parcel to another carrier for the final part of the journey. If your tracking shows that, contact the carrier doing the final delivery:
| Final carrier | Where to get help |
|---|---|
| Australia Post | auspost.com.au/help-and-support · see our Australia Post tracking guide |
| Aramex | aramex.com.au/contact-us |
| Freightster | freightster.com.au/tracking |
Two attempts before the depotTwo delivery attempts, then the depot
PFL makes two delivery attempts. After the first one fails, keep an eye on your tracking for the second. If both fail and there's no safe place to leave the parcel, it usually goes back to your local PFL depot, and you contact PFL customer service to arrange a pickup.
| Depot | Address |
|---|---|
| Sydney | A1, 41 Roberts Road, Chullora NSW 2190 |
| Sydney (parcel collection) | A2, 41 Roberts Road, Chullora NSW 2190 |
| Melbourne | Warehouse 6B, 33 Fitzgerald Rd, Laverton North VIC 3026 |
| Brisbane | B1, 142–172 Sherbrooke Road, Willawong QLD 4110 |
| Perth | 9 Tomlinson Road, Welshpool WA 6106 |
| Adelaide | 13 Production Road, Wingfield SA 5013 |
Contact PFL or contact us?
PFL splits enquiries between the courier and the store that sent the parcel. For a CARLA HOME order, we're the sender.
| Contact CARLA HOME for | Contact PFL for |
|---|---|
| A different delivery address, before dispatch | A delivery that's past the expected window |
| A damaged or wrong item | Pickup from the depot after two failed attempts |
| Your tracking number or delivery timeframe | Proof of delivery or a delivery status update |
| Anything else about your order | Feedback about the driver |
Once a parcel is dispatched, the delivery address can't be changed.
Ordered from CARLA HOME?
Your tracking number is in the shipping email we send when your order leaves our warehouse. You can also find it on our tracking page with your email and order number.
If your PFL delivery is late, missing or arrives damaged, email support@carlahome.com with your order number. For damage, include a description and photos, as set out in our Returns & Refund Policy. We reply within 2 business days.
PFL tracking FAQs
How do I track a PFL parcel?
Enter the tracking number from your shipping email at pflogistics.com.au/tracking. You can track up to 10 parcels at once.
Why hasn't my PFL tracking updated?
PFL only shows milestone events, so gaps are normal while the parcel is being sorted or is in transit. Public holidays, strikes and bad weather can add delays.
What happens if I miss a PFL delivery?
PFL makes a second attempt. If both attempts fail and there's no safe place to leave it, the parcel usually goes to your local PFL depot and you contact PFL to arrange pickup.
My PFL tracking shows Australia Post or Aramex. Who do I contact?
The carrier completing the final delivery: Australia Post, Aramex or Freightster, as shown in your tracking.
How long does PFL take to reply?
PFL's customer service replies to emailed enquiries within 48 to 72 hours. For a CARLA HOME order you can also email support@carlahome.com.
